StudyMind Support

Last updated: 1 October 2026

Contact us

Write to support@txfintech.com. We read every message and reply in English, usually within 2 working days.

To help us answer quickly, please write from the email address of your StudyMind account, and tell us whether you use an iPhone or an Android phone. If you signed in with Apple and chose “Hide My Email”, your account uses an address ending in @privaterelay.appleid.com; tell us that address if you know it.

StudyMind is made by TX Fintech Ltd, Dubai International Financial Centre (DIFC), P.O. Box 418630, Dubai, United Arab Emirates.

Signing in

I didn't get the code. When you sign up with email, or reset your password, we email you a 6-digit code. It works for 15 minutes (30 minutes for a password reset). Check your spam folder. You can ask for a new code, up to 10 codes a day.

I'm locked out after wrong passwords. After 10 wrong passwords in a row, signing in with a password is blocked for 15 minutes. Wait, or use “Forgot password”.

It says “This account is being deleted”. Deleting this account was requested in the last 30 days, usually by tapping Delete My Account in the app. If you want to keep the account, write to support@txfintech.com from the account's email address before the 30 days end.

Purchases

StudyMind is free to download. The Starter, Premium and Unlimited plans are one-time purchases made through the App Store or Google Play. They are not subscriptions and never renew or charge you again.

I paid but my plan didn't change. Open the plan page and tap Restore Purchases, or go to Settings → Restore Purchases. Make sure you are signed in to the same StudyMind account you bought with, and to the same Apple ID or Google account. If it still doesn't work, write to us with the date of the purchase and the plan.

I got a new phone. Install StudyMind, sign in to your StudyMind account and tap Restore Purchases.

Can I get a refund? Refunds are handled by the store you paid:

Nothing on this page limits your rights under consumer law.

Your report

Your report is created after you finish the assessments, and creating it can take up to a minute. Download it from the dashboard. On Android the PDF is saved in your Downloads folder; on iPhone it is saved inside the StudyMind app. A downloaded report stays on your phone after you sign out or delete your account: on Android until you delete the file, on iPhone until you delete the app.

AI explanations

StudyMind uses OpenAI to write the explanations of your results, your profile summary, parts of your report and travel information to universities. StudyMind needs your permission for this before it can show your results. You can turn it off in Settings → Privacy & Data; the app then asks you to turn it on again or to delete your account. Texts written by AI are marked “Written with AI”. If one looks wrong or inappropriate, tap Report a problem under it, or write to support@txfintech.com.

Your data and your account